Order Information and General Conditions
Your order represents a purchase offer for one or more products from our store as presented on this website.
Once the purchase option is selected, you accept the delivery conditions and services we offer. At that moment, you will receive an email to confirm the shipment.
The email serves as confirmation that we have received your purchase offer for our products.
We reserve the right to make minor adjustments to your order in the event of limitations on products with low availability.
Prices
Our prices are displayed in euros and include the VAT required by Spanish law.
The availability of our products in the store is shown on each product's information page. When processing your order, we will notify you by email if any of the products in your order are unavailable, out of stock, or if delivery is delayed for any other reason.
We reserve the right to modify prices without prior notice. The current prices will be those shown on the website. If due to an error or misunderstanding, the price listed in our online store is incorrect, we will inform you accordingly before shipping the product.
At any time, we may have multiple promotional offers in the store. Offers typically have an expiration date, but we reserve the right to cancel them at any time without justification. Additionally, all promotions end once the offered product runs out. The customer is not entitled to request the application of offers that have been removed or canceled.
Payment Methods
We accept the following payment methods:
PayPal, PayPal Credit, Visa, MasterCard, American Express, Bancomat and Giropay.
To avoid additional charges, we recommend using PayPal as the payment method.
The availability of these payment methods may be affected by technical issues or other situations beyond our store's control. We also reserve the right to add or remove payment methods as necessary.
Product Shipping
Unless stated otherwise, all orders placed by 1 pm will be processed on the same day.
All shipments are delivered to the chosen carrier within 1 business day.
We reserve the right to update the selected shipping option to an equivalent or superior service with another carrier if we deem it a better option for the customer (e.g., for faster delivery or greater reliability).
The ownership and risk of loss of the products will pass to the buyer once shipped to the address provided in the Order Confirmation.
Once the products are handed over to the carrier, we will send an email confirmation to the email address provided when placing the order.
We are not responsible for any customs charges, which will always be the customer's responsibility.
Returns
Before returning an item, please contact us to receive a return authorization for your purchase. This is essential to properly process your return.
Dissatisfaction with the Product
You have 30 calendar days to receive a refund if you're not satisfied with the product. You will receive a credit voucher for the amount or value of your purchase, valid for three months.
All items must be returned in their original packaging in perfect condition, with no signs of use. Any documentation included in the package must also be returned in perfect condition.
Return shipping costs are non-refundable unless the return is justified.
Please contact us before returning your order.
Damaged Items
Please contact customer service immediately for return authorization. We will refund the shipping costs only for items with manufacturing defects.
Your product purchased on our website is backed by a one-year warranty against manufacturing defects. After the first year, to be eligible for warranty rights, the product must be analyzed and inspected by an expert, according to Spanish warranty laws.
We are not responsible for damages caused by incorrect use, handling, or abuse of the item.
Returns must include the damaged item and the invoice to proceed with the exchange. A note explaining the defect must also be included.
Manufacturer Warranty
Most new items on our website offer a considerable manufacturer warranty period. Please read the product specifications for more details.
Our Responsibility
- These terms and conditions set out the full extent of our obligations and responsibilities in respect of the supply of products, the performance of telephone support and warranty services, and the performance of any services.
- Unless stated otherwise in the following clause, there are no warranties, conditions, or other terms binding us regarding the supply of products or the provision of services, except those explicitly mentioned on this page.
- According to the current law in Spain, there are certain implied guarantees and conditions, primarily related to product quality, that we must comply with and we include them as required. You should contact your consumer information office to learn more details about these requirements. If we are not required to comply with these implied guarantees and conditions, we do not. Specifically, we are not responsible for ensuring that the products meet your intended purposes unless you have informed us of them.
- In cases where you claim financial compensation under the law, we will attempt to limit the compensation to direct damages. Nothing in the contract limits or excludes our liability in cases of death or injury caused by our own negligence, fraud, or any breach of our implied obligations under applicable mandatory national laws, or any liability that cannot be excluded by law.
- In accordance with the clauses, we are not responsible under the contract for any loss of income, loss of profits, loss of contracts, loss of data, or any other type of indirect loss or damage resulting, regardless of its origin and whether it was caused by tort (including negligence), breach of contract, or any other means.
- In accordance with clause d., our maximum total liability under the contract, whether contractual or non-contractual (including negligence) or by any other means, will not exceed, under any circumstances, the amount paid for the services or products in question.
- You may have other legal rights in addition to the rights indicated in these terms; you can learn more about them through citizen information organizations.
No provision of this clause affects your legal rights as a consumer.
Thank you very much for trusting us. It is our wish to always provide the best service and quality.
Legal and Tax Information
Contact Address:
Calle de Echegaray 27
28012 Madrid
ESPAÑA
Business Name: HAZENFILM, SL
VAT / TAX ID (VIES): ES B56440985
Registered in the Madrid Mercantile Registry, Volume 45638, Page 180, Section GNE, Sheet 802489.